{"id":575,"date":"2024-06-18T00:12:11","date_gmt":"2024-06-18T00:12:11","guid":{"rendered":"https:\/\/winbiz.unprinted.ch\/?page_id=575"},"modified":"2026-05-21T08:40:36","modified_gmt":"2026-05-21T06:40:36","slug":"tele-assistance","status":"publish","type":"page","link":"https:\/\/www.winbiz.ch\/fr\/support\/tele-assistance\/","title":{"rendered":"tele-assistance"},"content":{"rendered":"\n
\n
\n
<\/div>\n\n\n\n

TELE-ASSISTANCE<\/h2>\n\n\n\n

Une assistance t\u00e9l\u00e9phonique et visuelle disponible pour vous<\/p>\n\n\n\n

\n
T\u00e9l\u00e9charger l’outil d’assistance<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
\n


<\/a><\/i> retour aux services disponibles<\/a><\/p>\n\n\n\n

<\/div>\n\n\n\n
\n<\/div>\n\n\n\n
\n
<\/div>\n\n\n\n
\n
\n
\n
En d\u00e9marrant la t\u00e9l\u00e9-assistance, vous acceptez les conditions g\u00e9n\u00e9rales ci-dessous :<\/h5>\n\n\n\n

Le syst\u00e8me de t\u00e9l\u00e9maintenance vous permet d\u2019autoriser un agent \u00e0 intervenir sur votre syst\u00e8me en toute s\u00e9curit\u00e9. Vous pouvez utiliser l\u2019application de t\u00e9l\u00e9-assistance lorsque qu\u2019un agent de support doit ouvrir une session sur votre ordinateur. Vous contr\u00f4lez en permanence l\u2019ensemble des op\u00e9rations qui seront r\u00e9alis\u00e9es. L\u2019acc\u00e8s doit \u00eatre accept\u00e9 \u00e0 chaque session et aucune possibilit\u00e9 ult\u00e9rieure de connexion n\u2019est possible en votre absence et sans votre accord \u00e0 chaque connexion.<\/p>\n\n\n\n

<\/div>\n\n\n\n
EXCLUSION DE RESPONSABILITE<\/h5>\n\n\n\n

Important : FIDUCIAL WINBIZ SA n\u2019assume AUCUNE RESPONSABILITE en cas de perte de donn\u00e9es, de modification de votre syst\u00e8me avant, durant ou apr\u00e8s l\u2019intervention de l\u2019agent de support. Vous \u00eates le seul responsable d\u2019avoir effectu\u00e9 les sauvegardes n\u00e9cessaires avant toute intervention. Aucune pr\u00e9tention de d\u00e9dommagement ne peut \u00eatre exig\u00e9e suite \u00e0 une intervention technique d\u2019un agent de support, que l\u2019intervention ait eu lieu par t\u00e9l\u00e9phone, e-mail, internet ou par t\u00e9l\u00e9-assistance. En d\u00e9marrant l\u2019application de t\u00e9l\u00e9-assistance, vous acceptez implicitement ces conditions d\u2019exclusion de responsabilit\u00e9.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Marche \u00e0 suivre pour effectuer une sauvegarde des donn\u00e9es Winbiz<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\"\"<\/figure>\n\n\n\n

FAQ<\/p>\n\n\n\n

\n
en savoir plus<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\n
\n\n\n\n
<\/div>\n\n\n\n

Autres services<\/h3>\n\n\n\n
\n
\n
\n
\"\"<\/figure>\n\n\n\n
\n
FAQ<\/h5>\n\n\n\n
\n
En savoir plus<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\n
\"\"<\/figure>\n\n\n\n
\n
Mises \u00e0 jour<\/h5>\n\n\n\n
\n
En savoir plus<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\n
\"\"<\/figure>\n\n\n\n
\n
T\u00e9l\u00e9chargement<\/h5>\n\n\n\n
\n
En savoir plus<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\n
\"\"<\/figure>\n\n\n\n
\n
Formation<\/h5>\n\n\n\n
\n
En savoir plus<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

TELE-ASSISTANCE Une assistance t\u00e9l\u00e9phonique et visuelle disponible pour vous retour aux services disponibles En d\u00e9marrant la t\u00e9l\u00e9-assistance, vous acceptez les conditions g\u00e9n\u00e9rales ci-dessous : Le syst\u00e8me de t\u00e9l\u00e9maintenance vous permet d\u2019autoriser un agent \u00e0 intervenir sur votre syst\u00e8me en toute s\u00e9curit\u00e9. Vous pouvez utiliser l\u2019application de t\u00e9l\u00e9-assistance lorsque qu\u2019un agent de support doit ouvrir une […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":20,"menu_order":16,"comment_status":"closed","ping_status":"closed","template":"page-base","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-575","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nT\u00e9l\u00e9assistance - Winbiz<\/title>\n<meta name=\"description\" content=\"T\u00e9l\u00e9assistance Winbiz : acc\u00e9dez \u00e0 une aide \u00e0 distance rapide et s\u00e9curis\u00e9e pour r\u00e9soudre vos probl\u00e8mes techniques en toute simplicit\u00e9.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.winbiz.ch\/fr\/support\/tele-assistance\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"tele-assistance\" \/>\n<meta property=\"og:description\" content=\"T\u00e9l\u00e9assistance Winbiz : acc\u00e9dez \u00e0 une aide \u00e0 distance rapide et s\u00e9curis\u00e9e pour r\u00e9soudre vos probl\u00e8mes techniques en toute simplicit\u00e9.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.winbiz.ch\/fr\/support\/tele-assistance\/\" \/>\n<meta property=\"og:site_name\" content=\"winbiz\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-21T06:40:36+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.winbiz.ch\\\/fr\\\/support\\\/tele-assistance\\\/\",\"url\":\"https:\\\/\\\/www.winbiz.ch\\\/fr\\\/support\\\/tele-assistance\\\/\",\"name\":\"T\u00e9l\u00e9assistance - Winbiz\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.winbiz.ch\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.winbiz.ch\\\/fr\\\/support\\\/tele-assistance\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.winbiz.ch\\\/fr\\\/support\\\/tele-assistance\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.winbiz.ch\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/faq.svg\",\"datePublished\":\"2024-06-18T00:12:11+00:00\",\"dateModified\":\"2026-05-21T06:40:36+00:00\",\"description\":\"T\u00e9l\u00e9assistance Winbiz : acc\u00e9dez \u00e0 une aide \u00e0 distance rapide et s\u00e9curis\u00e9e pour r\u00e9soudre vos probl\u00e8mes techniques en toute simplicit\u00e9.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.winbiz.ch\\\/fr\\\/support\\\/tele-assistance\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.winbiz.ch\\\/fr\\\/support\\\/tele-assistance\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.winbiz.ch\\\/fr\\\/support\\\/tele-assistance\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.winbiz.ch\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/faq.svg\",\"contentUrl\":\"https:\\\/\\\/www.winbiz.ch\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/faq.svg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.winbiz.ch\\\/fr\\\/support\\\/tele-assistance\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/www.winbiz.ch\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\",\"item\":\"https:\\\/\\\/www.winbiz.ch\\\/fr\\\/support\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"tele-assistance\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.winbiz.ch\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.winbiz.ch\\\/fr\\\/\",\"name\":\"winbiz\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.winbiz.ch\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.winbiz.ch\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.winbiz.ch\\\/fr\\\/#organization\",\"name\":\"winbiz\",\"url\":\"https:\\\/\\\/www.winbiz.ch\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.winbiz.ch\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.winbiz.ch\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/cropped-FAV-1.png\",\"contentUrl\":\"https:\\\/\\\/www.winbiz.ch\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/cropped-FAV-1.png\",\"width\":512,\"height\":512,\"caption\":\"winbiz\"},\"image\":{\"@id\":\"https:\\\/\\\/www.winbiz.ch\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"T\u00e9l\u00e9assistance - Winbiz","description":"T\u00e9l\u00e9assistance Winbiz : acc\u00e9dez \u00e0 une aide \u00e0 distance rapide et s\u00e9curis\u00e9e pour r\u00e9soudre vos probl\u00e8mes techniques en toute simplicit\u00e9.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.winbiz.ch\/fr\/support\/tele-assistance\/","og_locale":"fr_FR","og_type":"article","og_title":"tele-assistance","og_description":"T\u00e9l\u00e9assistance Winbiz : acc\u00e9dez \u00e0 une aide \u00e0 distance rapide et s\u00e9curis\u00e9e pour r\u00e9soudre vos probl\u00e8mes techniques en toute simplicit\u00e9.","og_url":"https:\/\/www.winbiz.ch\/fr\/support\/tele-assistance\/","og_site_name":"winbiz","article_modified_time":"2026-05-21T06:40:36+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.winbiz.ch\/fr\/support\/tele-assistance\/","url":"https:\/\/www.winbiz.ch\/fr\/support\/tele-assistance\/","name":"T\u00e9l\u00e9assistance - Winbiz","isPartOf":{"@id":"https:\/\/www.winbiz.ch\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.winbiz.ch\/fr\/support\/tele-assistance\/#primaryimage"},"image":{"@id":"https:\/\/www.winbiz.ch\/fr\/support\/tele-assistance\/#primaryimage"},"thumbnailUrl":"https:\/\/www.winbiz.ch\/wp-content\/uploads\/2024\/06\/faq.svg","datePublished":"2024-06-18T00:12:11+00:00","dateModified":"2026-05-21T06:40:36+00:00","description":"T\u00e9l\u00e9assistance Winbiz : acc\u00e9dez \u00e0 une aide \u00e0 distance rapide et s\u00e9curis\u00e9e pour r\u00e9soudre vos probl\u00e8mes techniques en toute simplicit\u00e9.","breadcrumb":{"@id":"https:\/\/www.winbiz.ch\/fr\/support\/tele-assistance\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.winbiz.ch\/fr\/support\/tele-assistance\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.winbiz.ch\/fr\/support\/tele-assistance\/#primaryimage","url":"https:\/\/www.winbiz.ch\/wp-content\/uploads\/2024\/06\/faq.svg","contentUrl":"https:\/\/www.winbiz.ch\/wp-content\/uploads\/2024\/06\/faq.svg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.winbiz.ch\/fr\/support\/tele-assistance\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.winbiz.ch\/fr\/"},{"@type":"ListItem","position":2,"name":"Support","item":"https:\/\/www.winbiz.ch\/fr\/support\/"},{"@type":"ListItem","position":3,"name":"tele-assistance"}]},{"@type":"WebSite","@id":"https:\/\/www.winbiz.ch\/fr\/#website","url":"https:\/\/www.winbiz.ch\/fr\/","name":"winbiz","description":"","publisher":{"@id":"https:\/\/www.winbiz.ch\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.winbiz.ch\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.winbiz.ch\/fr\/#organization","name":"winbiz","url":"https:\/\/www.winbiz.ch\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.winbiz.ch\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.winbiz.ch\/wp-content\/uploads\/2024\/09\/cropped-FAV-1.png","contentUrl":"https:\/\/www.winbiz.ch\/wp-content\/uploads\/2024\/09\/cropped-FAV-1.png","width":512,"height":512,"caption":"winbiz"},"image":{"@id":"https:\/\/www.winbiz.ch\/fr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.winbiz.ch\/fr\/wp-json\/wp\/v2\/pages\/575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.winbiz.ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.winbiz.ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.winbiz.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.winbiz.ch\/fr\/wp-json\/wp\/v2\/comments?post=575"}],"version-history":[{"count":0,"href":"https:\/\/www.winbiz.ch\/fr\/wp-json\/wp\/v2\/pages\/575\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.winbiz.ch\/fr\/wp-json\/wp\/v2\/pages\/20"}],"wp:attachment":[{"href":"https:\/\/www.winbiz.ch\/fr\/wp-json\/wp\/v2\/media?parent=575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}