By selecting remote assistance, you agree to this relevant terms and conditions :
The remote maintenance system allows you to authorize an agent to take control of your PC in a secured way. You can use the remote maintenance program when a support agent needs to open a session on your PC. You are always in control of all the operation performed by the agent. The remote control must be accepted at each new session and no subsequent intervention will be possible in your absence or without your explicit approval.
Important: LOGICIAL SA is NOT RESPONSIBLE in case of data loss, or in case of modification done to your system before, during, or after the support agent intervention. You are the only responsible for any needed backup prior to any intervention. No claim for compensation can be raised against a technical intervention performed by a support agent: this is valid no matter the way the intervention has been performed (telephone, e-mail, internet, or remote maintenance). Starting the remote maintenance program, you implicitly accept this disclaimer.